Introduction

Krupashindu Plant and Machinery for KPM respects your privacy and is committed to protecting personal data collected through our website, WhatsApp Business API, RCS, and other digital channels.

Information We Collect

We may collect:

  • Name, phone number, email
  • Device and browser data
  • Cookies and usage logs
  • Message data exchanged via WhatsApp and RCS

Purpose of Data Collection

Data is collected to:

  • Provide quotations and services
  • Offer customer support
  • Send order updates
  • Improve communication quality

Consent for WhatsApp & RCS Data Processing

By initiating communication, you consent to receive messages and allow processing of message data as per Meta and RCS policies.

Legal Basis for Processing

We process data based on:

  • User consent
  • Contractual necessity
  • Legal compliance under Indian IT laws

How We Use Collected Data

  • Service communication
  • Order processing
  • Customer assistance
  • Record keeping for compliance

Data Retention & Deletion

We retain data only as long as necessary for business and legal compliance. Users may request deletion anytime.

Data Sharing with Third Parties

We may share data with:

  • Meta (WhatsApp)
  • Google (RCS)
  • Telecom operators
  • Cloud hosting providers in India

Security Measures & Encryption

We implement encryption, secure servers, and access controls to protect data.

Cookies & Tracking Technologies

Our website may use cookies for user experience and analytics.

Data Transfer & Storage (India-based)

All data is stored on secure servers located in India.

User Rights

Users can request:

  • Access to data
  • Correction
  • Deletion
  • Opt-out from communications

Policy for Children

Our services are not intended for individuals under 18.

Updates to Privacy Policy

We may update this policy. Changes will be reflected on the website.

Governing Law (India)

This policy is governed by Indian laws with jurisdiction in Thane, Maharashtra.

Contact Information

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